Crappy customer service… Can not visited financing administrator. Started re-finance processes. Turned-in every documents, skipped 5 closings. However waiting! Losing money. Difficult customer service. Bad price! Exactly how did it started to cuatro.5 mil when you look at the conversion process? Ask your Claims Attorneys Workplace.
They remain moving us to new loan processors
Terrible support service. I have been speaking about an effective refinance since the no nearer to closing than simply I found myself in the June. Customer care is a tale. They simply transfer me to differing people, i am also bounced as much as such as a baseball. Most disturb and upset and you may are swinging my home loan as quickly as possible. Do not suggest The fresh Rez after all.
My mortgage was that have Ditech also it is marketed so you’re able to The latest Rez
Don’t use NEWREZ….most significant mistake I have made. Started trying refi. Just like the Could possibly get it is now October nevertheless prepared. I’ve sent a similar paperwork within the multiple times. Are unable to visited individuals from the mobile phone. My loan try recognized 2 months before still prepared. The organization are a tale go someplace else.
The new Rez ‘s the worst mortgage company!! The latest Rez called and you will available to refi my personal financing at the an effective all the way down rate of interest. The mortgage Manager Ryan explained it could be effortless no problem. The guy as well as told you its not necessary for another appraisal as loan was only one year dated and we were not bringing one more funds out! HA… 5 weeks later he’s requesting docs they have. The borrowed funds Processor dont comprehend the docs We upload on the secure webpages. New surely poor bank I have ever before worked with! Help save this new frustration and find various other lender!!
NewRez/Shellpoint obtained the financial out-of Ditech. First payment to NewRez was at , which i build through the NewRez website getting automated payments on first of each month. The ran well up until . They never grabbed the brand new payment that has been allowed to be removed from your checking account! We did not see up until we had a call into the from particular strange matter saying these were NewRez, failed to speak with her or him while we did not admit the amount. Examined 3000 loan bad credit no guarantor our very own membership on line thru their website and you may lower and you can view the newest Oct commission had not become instantly received! Had to the mobile having NewRez support service quickly to acquire away that was going on and you may are told it actually was particular style of glitch. Mind you, money being going to possess payment well because the ! There’s lots of profit the brand new checking account for it! We talked with a couple of different persons to your , towards 2nd people using percentage over the telephone that have brand new declaration out-of this lady there is zero late fees, zero percentage and it might possibly be ACH. It’s now as well as on the page its indicating me personally it is an enthusiastic unapplied payment! What the deuce, this is the October step 1 percentage and should was basically applied therefore Instantly into . So we get on the phone again using them now and you will ask what’s happening? Is advised one she’d immediately consult it is placed on the newest Oct fee and you will you’re not later I called all of our bank right after speaking with NewRez to your and you will the bank told you zero shot in the percentage was asked by NewRez/Shellpoint, it (the lending company) commonly stopping people percentage and now we keeps a number of currency to fund cuatro years of repayments! I’ve below 1 year left about this initially financial and are positively offered visiting the state lawyer general’s office, the higher organization agency, employing an attorney and you can purchasing which off today. All of our online membership which have NewRez suggests the second fee becoming auto-paid is placed for Late step 1, however if we try to go through the planned automated costs, it informs us we cannot just like the membership try overdue. This is so completely wrong on of a lot membership! I’ve Never been late inside 29 decades with these financial fee therefore we possess the ultimate credit history more 850! Are they now planning fuck the credit rating? Abstain from Her or him!